At royalclub, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a Filipino player on our platform.
Six core commitments that define how royalclub handles your personal information every single day.
All data transmitted between your device and royalclub is protected by industry-standard SSL/TLS encryption. Your personal and financial information is never sent in plain text.
royalclub does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. Your information stays within the royalclub ecosystem.
royalclub processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and the regulations issued by the National Privacy Commission (NPC).
Filipino players have the right to access, correct, and request deletion of their personal data. royalclub provides clear channels to exercise these rights at any time.
royalclub collects only the personal data that is strictly necessary for account management, payment processing, KYC compliance, and delivering a quality gaming experience.
royalclub will notify you of any material changes to this Privacy Policy via your registered email address before those changes take effect. No surprises, ever.
royalclub ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the royalclub platform at royalclub.live. This Privacy Policy has been prepared in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and the implementing rules and regulations issued by the National Privacy Commission (NPC).
This Privacy Policy applies to all personal data collected, processed, stored, and used by royalclub in connection with your registration, use of our gaming services, financial transactions, customer support interactions, and any other activity conducted through the royalclub platform. It applies to all registered players and visitors to the royalclub website, regardless of the device or method used to access the platform.
By registering an account with royalclub or by continuing to use the royalclub platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of the royalclub platform immediately.
For the purposes of the Data Privacy Act of 2012 and its implementing rules, royalclub acts as the Personal Information Controller (PIC) with respect to the personal data of its registered players and platform visitors. As the PIC, royalclub determines the purposes and means by which your personal data is processed.
royalclub has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data privacy regulations. The DPO can be contacted through the royalclub support team using the contact details provided in Section 15 of this Privacy Policy.
Where royalclub engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and customer support platforms — those providers act as Personal Information Processors (PIPs) and are contractually bound to process personal data only in accordance with royalclub's instructions and applicable law.
royalclub collects the following categories of personal data from players and platform visitors. We collect only what is necessary for the purposes described in this Privacy Policy.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, Philippine mobile number, city/province of residence | Account communication, support, promotional messages (with consent) |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud prevention, service optimization |
| Usage Data | Games played, wager amounts, session duration, bonus usage | Responsible gaming monitoring, personalization, analytics |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, dispute resolution, service improvement |
| KYC Documents | Scanned copies of passport, PhilSys ID, driver's license, utility bills | Identity verification, AML/CTF compliance, regulatory obligations |
royalclub collects personal data through the following channels and methods:
royalclub does not collect personal data from social media platforms or third-party data brokers for marketing purposes without your explicit consent.
royalclub uses the personal data it collects for the following specific purposes:
Under the Data Privacy Act of 2012, royalclub processes your personal data on the following legal bases:
royalclub does not sell your personal data. We share personal data only in the following limited circumstances and only to the extent necessary for the stated purpose:
royalclub uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytics data. A cookie is a small text file placed on your device when you visit the royalclub website.
royalclub uses the following categories of cookies:
You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the royalclub platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the service.
royalclub retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, royalclub will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it will be isolated from active processing until deletion is possible.
royalclub implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by royalclub. To exercise any of these rights, please contact the royalclub Data Protection Officer using the details in Section 15.
You have the right to be informed about how royalclub collects and processes your personal data, as set out in this Privacy Policy.
You have the right to request a copy of the personal data royalclub holds about you and information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data royalclub holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
You have the right to request that royalclub restricts the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe royalclub has processed your personal data in violation of the Data Privacy Act.
royalclub will respond to all data subject rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified of any such extension. royalclub will not charge a fee for processing rights requests unless they are manifestly unfounded or excessive.
The royalclub platform is strictly intended for adults aged 21 years and above, in accordance with Philippine regulations governing casino-style gambling. royalclub does not knowingly collect personal data from individuals under the age of 21.
If royalclub discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, the following actions will be taken immediately:
royalclub primarily processes and stores personal data within the Republic of the Philippines. However, in certain circumstances — such as when using internationally based technology infrastructure, cloud services, or third-party service providers — your personal data may be transferred to and processed in countries outside the Philippines.
Where such international transfers occur, royalclub ensures that adequate safeguards are in place to protect your personal data, including:
By using the royalclub platform, you acknowledge and consent to the transfer of your personal data to other countries where royalclub or its service providers operate, subject to the safeguards described above.
royalclub reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this document.
When material changes are made to this Privacy Policy, royalclub will notify registered players by sending a notification to the email address associated with their account at least fourteen (14) days before the changes take effect. For minor or non-material changes, royalclub may update the Privacy Policy without prior notice, and the revised version will be effective immediately upon publication on the royalclub platform.
Your continued use of the royalclub platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you must cease using the platform and may request account closure by contacting our support team.
royalclub encourages you to review this Privacy Policy periodically to stay informed about how your personal data is being protected and used.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by royalclub, please contact our Data Protection Officer through the following channels:
royalclub will acknowledge all privacy-related inquiries within two (2) business days and will endeavor to provide a substantive response within thirty (30) days of receipt.
If you are not satisfied with royalclub's response to your privacy inquiry or complaint, you have the right to escalate your concern to the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 and can be reached through its official government channels.
royalclub is strictly for players aged 21 and above. We are committed to providing a safe, fair, and responsible gaming environment for all Filipino players. Deposit limits, session reminders, and self-exclusion tools are available in your account dashboard at any time.
⚠️ Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for tools and support resources.
Now that you know exactly how royalclub protects your personal data, you can play with full confidence. Fast GCash payouts, 500+ games, and 24/7 Filipino-speaking support — all on a platform built with your privacy in mind.
21+ only. Please play responsibly. Gambling is addictive. Know when to stop.